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Cancellation & Refund Policy

Cancellation

Pretty Bee endeavors to provide its customers a hassle-free shopping experience.  Due to hygiene reason most products cannot be returned or exchanged once delivered, unless the product was an incorrect product, or the product was delivered damaged.

Cancellation and exchange is possible on orders that are not shipped or until 48 hours of order whichever is earlier.  Please contact us for this at customercare@prettybee.co or +91-9529204812.

Refunds

Pretty Bee will initiate a refund immediately along with the cancellation request on all approved cancellations however, it will take 7 – 12 business day for the amount to reflect in your bank.

Exchange

Pretty Bee endeavors to provide its customers a hassle-free shopping experience.  Due to hygiene reason most products cannot be returned or exchanged once delivered, unless the product was an incorrect product or the product was delivered damaged.

Pretty Bee offers exchange if products were incorrect or delivered damaged, please contact us within 24 hours of delivery at customercare@prettybee.co or +91-9529204812.

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

  • Return / exchange / replacement for goods/ merchandise are subject to inspection and checking by Pretty Bee Team.
  • Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  • Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-12 business days, subject to picking & product inspection.
  • Some special rules for promotional offers may override Pretty Bee Exchange/ Returns Policy.
  • To check which items cannot be exchanged, please call our customer care number on +91-9529204812 through business days (Monday to Saturday) or mail us at customercare@prettybee.co. We are constantly working to include more and more products to our exchange list.
  • In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
  • The cancelled product will be picked up by our courier partners and the refund will be processed once the products have been received and verified at our warehouse
  • Place your item in its original packaging box if available else put in a box, please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice if available. Keep the product and the package ready for pickup by Pretty Bee.
  • The product should be returned to our address at: 303, Rose Icon Commercial,  Pimple Saudagar, Pune - 411027 India,  Phone +91-95292 04812
  • However, do give us a call and we can help you with the steps to follow in case of exchange / return.
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